Many businesses employ a national sales force, but with the economics of running a business, it is likely that many are:-

• Working from home offices
• Small regional offices
• Which can lead to numerous management challenges...

This can lead to:-

• A multitude of different databases
• Backing-up, ownership and access issues
• Management communication problems and feelings of alienation for those in the field

Discover how one company tackled and over came the challenge.

Background - They have a national sales force of well paid, hardworking men and women. Many of them working from home offices selling a high value range of products, each one manufactured individually, but with many common features to previous designs.

Head office wanted to make everyone's life easier and provide a sophisticated database to help each salesperson to handle and record important customer relationship management information:-

1. Customers
2. Prospects
3. Addresses
4. Contacts
5. Pending Quotes
6. Machines Sold (it could be any product or service)
7. Service History

- But without breaching client confidentiality issues.

Improving customer satisfaction starts with ensuring that those who need to know key information can access it easily.  

- At many UK businesses that is not possible because of the systems employed.

The goal

When working in the home office, or out on the road using a laptop and mobile phone link, they wanted the sales team to be able to work as if they were at the head office.

The solution

A database sitting at head office accessed through a secure dial up connection across the Internet using a standard browser and some sophisticated software in the middle.

The benefits

• All stakeholders know what they need to know in real-time
• Head office and field staff can share data and update the data
• Clients are dealt with quickly and efficiently whilst they are on the phone

Summary

- If you have a national sales force working remotely from head office and you would like to store all data centrally for security and peace of mind Miraquel can provide a proven solution which is realistically costed and uses tried and tested technology.

Reports

With such a system in place reports become quick easy and accurate to compile:-

1. Sales figures
2. What is in the sales pipeline
3. Activity rates 

All of these can be measured in minutes with no computing skills required by the compiler of the reports.

How would this system compare to your current system?

To move to a system like this where you truly are in a position "to manage" the business could take as little as 12 weeks from today!

To gain an edge on your competition please contact Miraquel.