Sadly there are a number of businesses where that really does come across.
This is a solution that will reduce the amount of telephone calls which start:-
• What progress ...
• Where is the project up to...
• Can you tell me what's happening...
Miraquel offer a solution which could actually help - of course you will still have to speak to your contacts from time to time but conversations will be shorter and better informed.
The first stage was to create a firewall on their website with a "username" and "password" to gain access to the information. Behind that the filing system was organised so that everything relevant to a business transaction was stored in a logical sequence for that client to find and of course for those working on the details.
When clients want an update on a job they simply go on to the site and look at the relevant details for their business.
1. Photos
2. Paperwork
3. Details of telephone calls
- This does not prevent direct telephone communication, but it does mean that the client is better informed before they make a call.
1. It made the office staff more productive
2. Clients were able to enjoy a more informed response
3. Files are no longer lost
4. Overall satisfaction levels of staff and customers are higher
than before the website went live.
5. The system works 24/7
If you deal with clients who like to be kept informed on the progress of work
- but ironically this very act stops you getting on with their work
- perhaps this sort of website could help your business get on with its work!
To gain an edge on your competition please contact Miraquel.